Last updated: 10 January 2026
Introduction
Keys & Co. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or our showroom.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Book a viewing appointment
- Subscribe to our newsletter
- Purchase a piano or service from us
- Contact us by phone, email, or in person
This information may include:
- Name
- Email address
- Phone number
- Postal address
- Payment information (processed securely by our payment provider)
Information Automatically Collected
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
We use this information to understand how visitors use our website and to improve our online experience.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and booking requests
- Process transactions and send related information
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Contact you about piano tuning appointments and maintenance
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
- Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you (such as delivery companies and payment processors).
- Legal Requirements: We may disclose your information when required by law or to protect our rights, privacy, safety, or property.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Request transfer of your information
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@keysandco.co.uk
- Phone: 01423 555 012
- Address: Keys & Co., 14 Montpellier Parade, Harrogate, North Yorkshire, HG1 2TQ